Product Architecture Our solution is based on best design principles, keeping in mind the scalability, extensibility and interoperability of the application. Following are some of the key design principles used in our product:

• Service Oriented
• Event Driven
• Loosely Coupled
• Ability to support assembly and integration
• Ability to leverage existing applications and infrastructure

All these key principles allow our solution to provide following benefits:

• Ability to quickly meet customer demands
• Lower costs associated with the acquisition and maintenance of technology
• Leverage existing investments in technology
• Reduce reliance on expensive custom development
• Ability to build composite applications
• Create a self-healing infrastructure that reduces management costs
• Provide a data bridge between incompatible technologies
• Enhance reliability and extensibility

Security We employ rigorous security standards to protect your data. Both you and your users access our system through secure web portals and interfaces. From authentication to role-based authorization and session security, every aspect of protecting customer information is closely managed. All customer data is encrypted during transmission and storage. Our solution is highly secure, protects customer information and meets compliance regulations.

We also restrict all external interactions with our data center to a limited number of secure ports. As these are the only routes by which data moves into and out of the data center, it makes our infrastructure extremely difficult to infiltrate.

Integration Our solution is based on component-based design, where each component interfaces with other components via a defined contract (API). Important attributes of components are that they are substitutable - a component can replace another if the successor component meets the requirements of the initial component (expressed via the interfaces). Consequently, components can be replaced with either an updated version or an alternative without breaking the system in which the component operates.

This design provides an option to replace existing components with their alternative if needed by providing an adapter implementation. Our architecture includes plug-ability with various custom adapters to provide integration with external systems and third party services. Our system currently integrates with external systems via Web-services (REST/SOAP), Messaging systems, Single Sign-on solutions and Administrative and Underwriting systems.

System Performance & Fail-over Our solution architecture is flexible and scalable to support the high volumes of users. Fault tolerance and redundant servers prevent downtime and ensure reliability. Our solution is based on three-tier architecture and is designed keeping in mind some best design principles for scalability. It is possible to scale web-tier or services-tier separately when required. Caching is highly used in the application to avoid any unnecessary hits to database/services. Fail-over of all layers is in place to avoid any issues to end user in case of any server failure.

Horizontal scaling – It is possible to add more servers to scale application horizontally. Application is designed keeping this requirement in mind. User requests do not rely on session data and hence application server level clustering is not required thus avoiding any performance overheads needed for server clustering while adding new servers. System monitoring scripts handle the launch of any new server based on the increase in traffic/load automatically.

Vertical scaling – Our applications are hosted on the Amazon cloud platform. Scaling application vertically does not require any application level changes. Amazon platform allows us to scale vertically (up/down) with just a few commands.

Hosting & Deployment We understand that Government data is sensitive and hence allow the option of on-site hosting for our products.

Onsite Hosting -
Our solution is built on Java/J2EE based stack and is platform independent. The system can be hosted on different platform/OS if needed. No development level changes are required for migrating the application to different platform/OS. We can install the system at your data center, using our proven processes. We work with your IT staff to learn about your infrastructure, technology standards and processes, network bandwidth, and security policies and procedures, ensuring a successful installation.

Browser Compatibility Our solution is built using the latest web standards and supports the most modern browsers as well as older systems. In particular, our solutions support popular mobile devices like iPhone, Android, BlackBerry, Windows mobile and any other phone with a modern browser. Please refer to table below for compatibility of our product on different browsers and operating systems-

Microsoft® Windows® Operating System

		IE7	IE8	IE9	Firefox 3.5+	Chrome10+	Safari 4+
	Windows XP	✔	✔	✔	✔	✔	✔
	Windows Vista	✔	✔	✔	✔	✔	✔
	Windows7	✔	✔	✔	✔	✔	✔

Apple® Mac OS® Operating System - Mac OSX 10.5

		Firefox 3.5+	Chrome10+	Safari 4+
	Mac OSX 10.5 "Leopard"	✔	✔	✔
	Mac OSX 10.6 "Snow Leopard"	✔	✔	✔

Our solutions team strives to make all of its products as accessible as possible. Please note that Web browsers and Operating Systems are continually upgrading, and while we will strive to ensure compatibility with these new updates prior to official releases, we do not support any "Beta" versions.