The benefits marketplace is changing rapidly, driven by ACA induced distribution efficiency, group to individual, and other shifts. The role of brokers is getting redefined while employers and individuals demand greater accountability, better user experience, and lower cost of benefits selection and management.
The power of mobile devices continues to grow at a rapid pace. Public expectations are that almost anything can be done on a mobile device. If you are not providing a mobile solution that meets user expectations, your brand’s value will take a hit. hCentive will show how a mobile solution can be leveraged in order to increase brand awareness, user feedback, analytics and increase brand value.
In this webinar, hCentive will discuss new functionalities that consumers are demanding, including some complex billing scenarios that have occurred due to exchanges. By sharing recent updates to our solutions that enable aggregated online presentment and payment for health plans, we will show how we are addressing these scenarios for our clients in both the Individual and Group markets.
In the group marketplace, carriers make available to employers a large number of plans that vary in design in a number of ways including coverage level, provider network, and cost. Small business owners are focused on running their business and have little time to figure out the ins and outs of designing an employee benefits package.
The nation’s State and Federal exchanges are beginning to stabilize. Health plans and Large Employers are continuing to embrace the Private Exchange model. In this context, there is an opportunity for Health Plans and Exchange Operators to create operational efficiencies that improve both Enrollment and Billing outcomes. In this Webinar, hCentive’s team will help you understand how to get started with Binder payment collections, discuss implementation challenges and how to overcome them, and the advantage of maintaining focus on a positive end-user experience.
The Centers for Medicare and Medicaid Services (CMS) initiated the Five Star Quality Rating System for Medicare Advantage Plans to help educate consumers on quality and provide the consumers with a tool to evaluate different plan options. The ratings consist of over 50 measures coming from 5 different rating systems and the health reform legislation (the Patient Protection and Affordable Care Act) links reimbursement rates for Medicare Advantage plans based off the Stars rating system.
Health insurance eCommerce is evolving on an almost daily basis, and these changes paradigm shift, moving the national acceptance of purchasing health insurance online into the mainstream. The population of internet-savvy consumers has grown tremendously and will only continue to expand. Weaned on travel sites and amazon.com, they are becoming more sophisticated and demanding with online engagement. Consumers expect to be able to complete the full shopping experience, select ancillary services and communicate strictly through online means, if they choose.