It has been 10 weeks since Obamacare’s health insurance marketplaces went live for a nation full of expectations, hopes, and needs. Needless to say, everything did not go as planned, and the enrollments, health plans, administration—really everyone took a hit. However, the administration did not shy away from the glaring challenges and humiliation of healthcare.gov, and resolved to get things better for the country and itself. Now, after 10 weeks of jostling with a failing strategy, the administration finally has some developments it can hold strong in front of the opposition and a disappointed nation.
The last couple of weeks in this journey toward fixing the struggling marketplace have revolved around two main pillars – enrollments and backoffice issues. These aspects are two sides of the same coin, linked to each other closely, with one influencing the performance of the other. Let’s break down the developments in each of them, one by one, and see how they are influencing the performance of the exchanges.