After a rough start, healthcare.gov (the Federally Facilitated Marketplace) is beginning to experience a bit of a recovery. Although the launch was plagued with system crashes, non-availability and incorrect subsidy calculations, things are finally starting to look up.
According to the government, millions of enrollments were expected in the initial stages of the health reform rollout. Projections indicated that nearly half a million enrollments were expected within the first 30 days. However, enrollments were a lot lower than the projections. The problem was not limited to the site usability; it was also about the data that was being sent by the system. Several health plans experienced incorrect enrollments, missing information and individuals enrolling in multiple plans. The end result was incorrect data in the system and failed enrollments. On the other hand, the states that opted to run their own exchanges were performing better but still dealing with less than expected enrollments.
However, there are a few State Exchanges that are being considered exemplary. Kentucky is performing exceptionally well and has 26,000 enrollments under its banner. Its exchange navigators are working efficiently to assist people in choosing plans.
For the FFM, officials state that teams are working round the clock to make user experience smoother, and weeding out any bugs and errors impacting the performance of the marketplace. The administration has assembled a team to fix the site and has stated that all bugs should be fixed by end of November. Thus giving people enough time to enroll and select a plan by December 15th, the last date to be able to select a plan for coverage starting on January 1, 2014.