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As the administration works toward fixing healthcare.gov, there is another crucial part of the health insurance marketplace enrollments that hasn’t received a lot of attention – navigators. As it was widely expected, navigators have played a large role in helping people enroll. With the system experiencing issues, more people than expected have turned to the navigators for help.

Unfortunately for the navigators, there were some unforeseen issues that are hampering the ability of the navigators to do their job.

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